This one actually comes in by suggestion. I wish I could remember from where, but I thought it was a great idea. We all have things that bug us about the jobs we …
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This one actually comes in by suggestion. I wish I could remember from where, but I thought it was a great idea. We all have things that bug us about the jobs we …
Comments are closed.
sorry, these things will never change, welcome to the future.
service writers are a bridge between the customer and tech, and a lot of the time they fail at their jobs.
As far as vague problem descriptions go: any time a friend asks me to check their car's problem and I can't be reasonably expected to fix it, I make sure to describe exactly what I think it might be in such a way that they can explain it to the mechanic. I've caught myself doing the "it's broken" thing before and it's embarrassing.
Pre-fucked cars.
Cars that have been ' repaired ' by their owner or some previous owner incorrectly.
This is why the old lady with the K Car and no tools is the best customer lol.
over time I learned my lesson. if they come in for a spark plug change and that wasn't even the stalling issue, I'll do just a spark plug change and take their money. if they come in for a camshaft sensor replacement when the OBD2 code says crankshaft sensor, again I'll do what they want me to do. because no where in that equation did they hire me to do a diagnostic to find the problem. they just hired me for a specific job which is all I'm going to do. once we understand this you'll never fail
As to #1 wheel locks, My pet peeve is when you give the tech the key to locks and then they don't put it back in the car so when your kid has a flat and you go to help you cant take the wheel off!!! Then have to repair the tire on the car out in the middle od no where…
Vague problem descriptions then it's always the "other" intermittent noise or problem they wanted looked at.
Left without fuel.
Declining recommendations then bringing the car back because "ever since" issues caused by the declined repairs.
Some people believe if they're vague about the problem they can save money or get free repairs. The opposite is true.
#1 should have been blocking the only way I can get a vehicle in or out of the shop to work on. The Bay Doors.
#2 Getting mad because I can not stop working on a paying customers vehicle and give you free air the instant you ask me to. had a lady today tell me I lost a paying customer all because I asked if she could wait a minute and I would give her some free air.
I hear ya… Flat Rate = Flat Rape….. "We have 3 waiters"…. They can wait some more I'm working on 2 and waiting on parts…lol
One pet peeve I hate is customers that come to my shop that want to tell you how to fix the problem but at the same time they cant even explain the problem